Standard reporting guidelines and requirements.
- Acknowledgement of Assignment by email within 24 hours of receipt
- Contact with insured within 24 hours of receipt of assignment
- Review of claim procedure with insured to include preservation of evidence at loss location
- Preliminary Reports to include reserves submitted within 10 days of inspection
Site Inspection
- Identify exact cause of loss and obtain all supporting documentation
- Identify avenue for possible subrogation recovery
- Complete scope of damages to building, personal property and possible ALE or Loss of Use
- Building Valuation to include upkeep and maintenance of property
Reporting
- Full Captioned Preliminary Report with Recommended Reserves within 10 days of inspection
- Status Reports submitted every 30 days after initial first report until file is closed
Estimating
- All property claims are appraised utilizing Xactimate Software
- Xactimate provides detailed unit costs for all States and Regions covered by our office
- Xactimate programs are updated on a monthly basis to ensure that unit and labor costs are up to date
- Our office has a licensed General Contractor who is experienced in Xactimate and can be used on large losses to help minimize need and costs involving outside contractors