Standard reporting guidelines and requirements.


  • Acknowledgement of Assignment by email within 24 hours of receipt
  • Contact with insured within 24 hours of receipt of assignment
  • Review of claim procedure with insured to include preservation of evidence at loss location
  • Preliminary Reports to include reserves submitted within 10 days of inspection

Site Inspection

  • Identify exact cause of loss and obtain all supporting documentation
  • Identify avenue for possible subrogation recovery
  • Complete scope of damages to building, personal property and possible ALE or Loss of Use
  • Building Valuation to include upkeep and maintenance of property


  • Full Captioned Preliminary Report with Recommended Reserves within 10 days of inspection
  • Status Reports submitted every 30 days after initial first report until file is closed


  • All property claims are appraised utilizing Xactimate Software
  • Xactimate provides detailed unit costs for all States and Regions covered by our office
  • Xactimate programs are updated on a monthly basis to ensure that unit and labor costs are up to date
  • Our office has a licensed General Contractor who is experienced in Xactimate and can be used on large losses to help minimize need and costs involving outside contractors